Siddhartha Saxena

Innovation Consultant

Siddhartha is a seasoned Service Designer with a strong foundation from Politecnico di Milano, specializing in user and stakeholder research, journey mapping, and end-to-end service blueprinting. He excels at transforming human behavior insights into user-centered, resilient service experiences by applying strategic foresight and scenario mapping to develop innovative, long-term solutions. Siddhartha’s approach is grounded in discovery and diagnosis, emphasizing the identification of user pain points through empathetic storytelling. His collaboration with cross-functional teams, including product management and engineering, ensures seamless platform implementation and enhanced service outcomes. Inspired by his passion for experimenting with LEGO, he believes in deconstructing problems to uncover the components that lead to innovative approaches in service-system design.

Business Design AI Design Research Ecosystems Experience Design Innovation Learning Experiences Food For Thought Social Innovation Design Strategic Design

Playful Problem-Solving: Cracking Complex Business Ecosystems with LEGO
Siddhartha Saxena / Playful Problem-Solving: Cracking Complex Business Ecosystems with LEGO

Key Competencies

  • Service Design & Strategic Foresight: Expert in developing and implementing user-centered and end-to-end service blueprints that align with organizational goals, using Scenario Planning and Journey Mapping to ensure long-term success and innovation.

  • Project Management & Collaboration: Skilled in managing complex, multi-disciplinary projects by collaborating with Product Management and Engineering, ensuring seamless platform implementation while meeting timelines and budget constraints.

  • Data-Driven Discovery & Research: Proficient in analyzing user and stakeholder data to inform decision-making, with a focus on identifying User Pain Points and optimizing services through research-driven insights.

  • Empathy Building & Client Relationship Management: Strong ability to build lasting client relationships through empathetic storytelling, understanding their needs, and delivering tailored solutions that resonate with stakeholders across diverse ecosystems.

Professional Experience: 

Iconstorm GmbH, Frankfurt, Germany. [July 2022- July 2024]  

Coordinated business stakeholder alignment in complex service-oriented projects, including:

  • The A2I Telemedical Healthcare [A coalition of 11 companies under the Federal Ministry of health (BMG) and Federal Ministry of Education and Research (BMBF), Germany].

  • EU Policy Lab: Foresights, Design and Behavioral Insights for urban waste management [coordination roadmap between 11 regional and district municipal administrations across the European Union]

  • EU Social Service Digital Maturity Initiative 2023 [Developed methodologies to enhance cross-learning outcomes between 15 SMEs and research organizations in 4 EU member states].

  • Innovatively developed and implemented advanced business modeling approaches tailored to complex healthcare and social service sectors aimed at improving service delivery and operational efficiency.

  • Conceptualized and developed a cutting-edge, data-driven consulting model, integrating AI-assisted tools to revolutionize strategic decision-making across various supply chain environments.

ORANGEWOOD LABS, Noida [April 2018- March 2019]  

As a Design Lead:

  • Undertook Market research and user research for the firm’s initial offerings and coordinated on product development with the technical team. Consolidated the firm’s first furniture and product catalogue and initial development and testing of prototypes.

  • Assisted in development of product pitches for investors and potential clients along with overseeing installation on site.

  • Worked on manufacturing and cost optimization for small furniture production within the in-house workshop.

STUDIO LOTUS, New Delhi [June 2015- January 2017]

  • As a part of the internal operations development team:

    Participated in and coordinated on the modification and restructuring of design operations’ stages, identification of operational delays, reworking of standard operating procedures(SOPs) and improvement of delivery timelines for the firm’s design teams during an 8-month organizational development project.

  • As a Project Lead:

    Developed project execution plans, design stage key performance indicators(KPIs), resource management and project execution schedules for hospitality spaces like Godrej Club House, Mumbai, Devanya housing retreat, Dehradun, and Commune co-living complex, Gurugram.

Education

Laurea Magistrale (M.Sc.) in Product Service System Design [2020-2022] School of Design, Politecnico di Milano, Italy.

Bachelors of Architecture(B.Arch.) [2010-2015] Department of Architecture, Integral University, India.